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The Importance of a Disaster Recovery Plan

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Disaster recovery is one of the primary concerns of any organization that has deployed a hosted system or is considering investing in one. For small organizations with a limited or simple network, it is possible to ensure that a disaster recovery plan is well laid out and easily deployable by the provider. The larger organizations, however, have a slightly more complex needs for a disaster management solution. With a comprehensive virtualization solution for the provider, such businesses can easily manage their data even during a disaster with dedicated resources.

Disaster recovery is particularly important for small businesses that do not have the extensive technical support network available from an in-house IT staff. With most businesses relying on shared servers and workstations, a single disruption can affect an entire server farm, compromising user accessibility and data. Virtualization provides a very effective solution to this problem because it enables every department to run applications and data files as a virtual machine. This is achieved using a hypervisor which sits between the user’s operating system and the provider’s virtualization platform. Since it runs in a virtual machine, it can effectively substitute any hardware, including servers, without the need to invest in additional resources to maintain them.

One of the primary concerns for many small businesses is security. Hackers may find ways of accessing data in the event of a disaster, and companies cannot afford to lose important data or security. With managed services providers, users can rest easy knowing that any security breaches will be immediately addressed. Protection may come in the form of firewalls or other measures designed to stop unauthorized access. A good provider should be able to provide a comprehensive solution that will closely monitor activity on all of the company’s servers. In the event of an intrusion, users should be notified promptly so that they can block the invaders and rest easy while the problem is resolved.

It Concerns For Small Businesses

Another concern for many small businesses is scalability. The need to grow may require that the business expand its IT support services. If this becomes a problem, providers can offer solutions that are scalable and elastic. This will allow providers to quickly add new users as needed and will make expanding easier down the road. Users may find the added convenience of managed support services appealing, even if their budget does not allow for major expansions.

Users looking for managed support services may also be concerned with the quality of service provided. Some users are leery of call centers, which can often be cold and impersonal. Others are less concerned with the quality of software applications, which may be provided by a service provider. However, a good provider should strive to provide personalized service and should have trained employees who can address customer needs.

Perhaps the most important benefit to choosing managed support services is cost. While some providers may balk at paying for their own infrastructure, this is often unnecessary. By using a managed service provider, the provider does not have to pay for its own infrastructure but can instead use the infrastructure provided by an existing client. This allows the managed service provider to pass on the cost savings associated with this type of arrangement. In turn, the clients receive high quality services and the benefits of having their own in-house team of IT professionals.

Benefits of Managed IT Service Providers

Managed IT service providers can provide many benefits to their clients. However, deciding whether to go with a third-party or internal solution can be challenging. The primary decision that must be made is whether to choose a managed service provider who will manage and maintain the company’s IT infrastructure or whether a third-party will provide the technical support. Most companies find that choosing an internal solution provides a number of benefits. For instance, choosing to go with an internal provider means that the technical support provided is more personalized and tailored to meet the specific needs of the company.

Moreover, choosing third-party solutions can lead to additional costs because the providers will be responsible for managing the company’s IT infrastructure. Many managed services providers provide IT infrastructure such as email servers, internet connections, backup generators, telephone services, and software suites. The advantages of using a third-party provider are primarily that it insures an ongoing relationship between the company and the provider. It also ensures that third-party expertise is acquired and that it can provide services beyond those provided internally. The final benefit provided by a third-party provider is that it can perform tasks beyond those required by the client company and therefore can provide the additional benefit of designing and managing specific technology requirements.